Click the image to view the interview video (length 8:10)

Presentation materials
Making friends with HoNOS (PDF, 168KB)
Creating Readiness for Change - An NGO’s approach to implementing outcome measures (PDF, 130KB) - with Dr Mark Smith

Presenter profile
Connect (formerly Action for Mental Health Society, AMHS) is a NGO provider providing support to around 400 people across the Auckland area.

Connect are currently developing a collaborative research project with Waitemata DHB and Auckland University of Technology around the benefits of collaborative HoNOS collection. The project aims to:

• Increase collaboration treatment planning and improve relationships between stakeholders
• Use HoNOS data to measure the effectiveness of interventions with clients 
• Increase the involvement of service users in the process 
• Limit the repetition of data collection for service users and staff 
• Improve attitudes and thus increase the sustainability of HoNOS  

Click the image to view the interview (length 7:16)

Presentation materials
Implementing state-wide mental health outcomes monitoring (PDF, 650KB)

Presenter profile
Jonine Penrose-Wall (BA, MA, MPH, and PHD Candidate) has a mental health social work background in Child and Adolescent Mental Health, and public health research. She is a research and development consultant with 15 years experience in the management of NGOs in Australia.

Since 2006 she has coordinated development work for the Mental Health Coordinating Council’s Outcomes Through NGOs initiative which formed one part of the NGO Development Strategy in NSW convened by MHCC for its 187 member non-profit community-managed organisations. It is now in its implementation and initial evaluation phase.

Click the image to view the presentation (length 10:04)

Presentation materials
Evidence of the effectiveness of peer support: methods & findings to date (PDF, 25KB)

Presenter profile
Mind and body Consultants Ltd is a consumer owned and operated organisation established in 1998. It provides a range of services including:

• peer support
• advice on service development
• research

It is also a Like Minds provider for the Auckland region. Peer support operates in Auckland, Waitemata and Christchurch.

Sister organisation Mind and Body Learning and Development Ltd, an NZQA registered private training establishment, provides training for the peer support workforce with an NZQA approved course – Certificate in Peer Support (Mental Health) leading to a Certificate in Peer Support (Mental Health) (Level 4).

Click the image to view the interview (length 1:30)

Presentation materials
Checklist for success, NGOs and Outcome Readiness (PDF, 110KB)
Creating Readiness for Change - An NGO’s approach to implementing outcome measures (PDF, 130KB) - with Emma Ladd
Critical success factors handout (PDF, 50KB)

Presenter profile
The clinical lead specialist position presents an opportunity to have a national impact on the development of mental health and clinical services in New Zealand, through better use of clinical information within services - particularly outcome-based information - and hence the ability to assist service users with their recovery.

I have worked as a registered psychiatric nurse and recently as a Registered Nurse Practitioner in mental health with the Waikato DHB. My recent experience has included university lecturing in the clinical master's programme of Auckland University.

I have a PhD in Philosophy from Waikato, and a Post Graduate Diploma in Psychiatry from Melbourne University. Perhaps my best qualification, however, is recognition of how much there is still to learn about the impact of outcome measure information on clinical and mental health services.

Presentation materials
Devolve and Evolve - how Hawkes Bay District Health Board is working in partnership with two Kaupapa Maori NGO providers to evolve the information sharing process (PDF, 911KB)

Click the image to view the presentation (length 17:02)

Presentation materials
Monitoring change and measuring outcomes (PDF, 721KB)

Presenter profile
The Psychology Centre is the operational arm of a charitable trust known as the Waikato Clinical Psychology Educational Trust.

Since its inception in 2000 the Centre has developed to become an important part of the psychology landscape in the Waikato region, while also making contributions to clinical psychology and health at a national level.

Centre staff work hard to maintain a range of practices which are consistent with the Vail Model of clinical practice, that of the scientific-practitioner. This includes a focus of evidence-based and evidence-generating practice, involvement in applicable research, and a range of professional activities which enhance the standing of our staff, the Centre, and the profession.

Click the image to view the interview (length 2:10)

Presentation materials
Is anybody better off? Measuring outcomes for people with mental health issues (PDF, 68KB)

Presenter profile
Pact is a major and well-respected provider of services for people with mental illness, intellectual disabilities or both in Otago, Southland and the West Coast. 

Our professional staff support people with intellectual disabilities and people recovering from mental illness to lead fulfilling lives, focusing on their strengths to help them reach their goals. 

Pact is a charitable trust, which has its foundation in the formation of Patients’ and Prisoners’ Aid Society of Otago Inc. (PPAS) established in 1877.  PPAS was founded to provide support, help and hope to people in Dunedin gaols and ‘lunatic asylums’ of the day. 

Today, Pact provides support for about 800 people and employs more than 300 staff.  We offer a range of services for child, youth and adult clients.

Click the image to view the interview (length 17:02)

Presentation materials
The Equip Experience: Assessment, outcomes reporting & databases (PDF, 109KB)

Presenter profile
Equip is an Auckland based mental health NGO who have contracts with Waitemata and Auckland District Health Boards. 

They provide residential and community services to 220 clients and employ 60 staff.  Apart from 10 residential beds, situated on two sites, Equip delivers the majority of support through Packages of Care and Community Support services. 

They also have a community contract for Older Adults and run the Caring for the Caregivers groups around the Waitemata locality. Service users also have access to a dietitian, CBT therapist, Chaplain, housing specialist and career planner within Equip.

Since 2003 Equip has been measuring outcomes and developing a database to support this. The database incorporates data from internal service user assessments, service user satisfaction surveys, family satisfaction surveys, staff time sheets allocated to service users.

Presentation materials
There are more questions than answers: Benchmarking & service improvement (PDF, 461KB)

Dr Peter McGeorge is the chair of the Mental Health Commission. He is also a child, adolescent and general psychiatrist with extensive clinical and leadership experience in mental health services in both New Zealand and Australia. 

During the past 20 years he has also been involved in national policy development, reviews of mental health services, and the establishment of systems of integrated community and hospital-based mental health care.